Client's Speak
We could not be happier with our decision to outsource our email and communication (Hosted Exchange) services to DEV IT. It's been, without a doubt, the best IT decision we've made and have not hit a single bump in the road from the day we began using DEV IT as our email services provider.
Paul Jason

Director, Technology and Information Management.
UNIGLOBE Travel (Eastern Canada)

ByteASSIST – Hosted IT Helpdesk Support

Our Hosted IT Help Desk services and consulting expertise cover two main areas of IT infrastructure management and are intended to address the needs of businesses of any size from small offices to large enterprises.

Our Hosted IT Help Desk staffing service is designed to deliver quality by selecting results-oriented individuals trained to use proven techniques to interact with clients and solve problems.

ByteASSIST is a unique IT Helpdesk Solution in the cloud which is offered on a Software as a Service (SaaS) model by DEV IT. From your clients submitting tickets via email or the web portal to your support agents replying from anywhere in the world, ByteASSIST offers businesses and end users a flexible, powerful and private labeled helpdesk ticketing platform. What’s more is that you can choose to outsource the entire helpdesk to DEV IT at any given point of time while maintaining your company’s brand.

  • Don’t have the time, resources and technical capabilities to provide technical support to your clients?
  • Do you require a private labeled helpdesk completely branded with your company name, with private labeled support round the clock?
  • Do you require complete anonymity and transparency by someone while handling the support requests?

ByteASSIST Benefits

Here's what you get by choosing ByteASSIST instead of running your own IT Helpdesk:
  • No Infrastructure
    You don't have to worry about anything: backups, security, uptime, version updates are all taken care by us
  • Secure Hosting
    The helpdesk's database is hosted on our cloud servers. With high-performance network and the best engineers, these servers have 24x7 monitoring and everyday backups
  • Accessible
    The hosted IT helpdesk is available on your smartphone, your tablet, your laptop or your office computer via the browser
  • 24x7 NOC Support
    Run the helpdesk internally or opt to get support via our NOC team which is available 24x7
  • No Obligations
    There are no long term contracts. You can cancel or change your subscription any day, anytime.

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