Sr. Desktop Support Executive / Modern Desktop Administrator

Full time
Ahmedabad
Posted 3 months ago

Summary: The Sr. Desktop Support Engineer will be part of the service desk team and will provide 1st and 2nd line technical support to client and their end-user. Service Desk team is an initial point of contact for troubleshooting all IT related problems remotely/in-person and responsible for desktop builds/setups. Support requests are generated via a support ticket, phone call, Voicemail or an e-mail. Excellent written and verbal communication skills are important with prior experience in a technical role.

DUTIES AND RESPONSIBILITIES

  1. Planning, deploying and managing Windows environment
  2. Patch Management and Audits
  3. Manage and maintain advance Sharing and NTFS permissions
  4. Configure and restore backup jobs
  5. Good troubleshooting skills on networking related to the desktops
  6. Manage devices and data
  7. Configure and troubleshooting connectivity issues
  8. Plan and implement Windows 10 by using Windows Autopilot / dynamic deployment
  9. Upgrade devices to Windows 10 and manage updates
  10. Manage policies and profiles
  11. Manage and protect devices (Defender, In-Tune)
  12. Deploy and update applications, Implement Mobile Application Management (MAM)
  13. Manage Intune device enrolment and inventory and monitor
  14. Configuration of Print devices (network and local) on desktops
  15. Co-ordinate with vendors for support
  16. Ensure inventory of IT hardware and software assets are up to date
  17. Stay updated with system information, changes and updates.

SKILLS AND EXPERIENCE:

  1. Must be proficient and experienced in deploying, configuring, and maintaining Windows 7,8 & 10 and non-Windows devices and technologies
  2. Should understand Active Directory
  3. Should have performed user management and rights management
  4. Should have experience on working with patch management solutions (WSUS / SCCM / In-Tune)
  5. Sound experience on Anti-Virus configuration and monitoring
  6. Excellent knowledge of Office 365 applications
  7. Working on productivity suites and Desktop application
  8. Working knowledge of Active Directory knowledge and usage
  9. Handling Outlook and Mailbox related issues
  10. Basic knowledge on Switch, Router and Firewall functionalities
  11. Should have knowledge of network and local printer

QUALIFICATIONS AND CERTIFICATIONS:

  1. Microsoft 365 Certified: Modern Desktop Administrator Associate
  2. Preferred CompTIA A+
  3. Bachelor’s degree in Computer Science, Information Technology or related discipline
  4. Minimum of two (2) year of experience in an international customer-facing role or having excellent verbal and written communication skills

Job Features

Job CategoryAdministrative

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