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Data Center Operations

Data Centre Operations

Providing operational efficiency and assured service availability through 24x7 support services

Reduce the workload of your support teams by transitioning IT infrastructure support services to us. We work alongside your internal team to increase your IT efficiencies and maximize your resources while keeping costs under control and improving your responsiveness.

Services that are tailored to fill gaps in existing internal IT expertise,
provide after-hours support, and tiered levels of IT infrastructure support services. Here are few immediate benefits:

Instantly reduce your operational costs for data centre operations and add to your bottom line with 24×7 support services.

Utilize highly-skilled personnel and best-in-class automated management and monitoring tools to improve the quality of service.

Increase business agility with a standardized delivery model for the data centre operations that supports business expansions and needs.

Operate with industry-standard SLAs, standard processes and procedures that are aligned to ITIL or customized to your business processes.

Architect a fully adaptable managed IT solution that is customized to your unique business and support requirements that can be scaled as you grow.

Benefit from the expertise of a specialist, without having to spend time and finance, training your staff to become experts thus, decreasing technology risks.

State-of-the-art Network Operations Centres at different locations as part of our DR plan. This ensures that we are geared to monitor, manage, and deliver truly 24×7 technical support services.

Quality based service delivery methodology built on best practices gained from ITIL framework for service operations and more than two decades of service delivery

Incident management

Continuous monitoring of unplanned interruptions by our support staff who follow defined resolutions, escalations or SoP’s to quickly restore your service operations back to normal.

Problem management

Move a step beyond incident management by engaging our experienced technicians who proactively identify the root cause of incidents, perform trend analysis and act to reduce incident recurrence.

Helpdesk services

Our people are at the heart of our support services. They are a perfect blend of technical and support skills who love to deliver high-quality customer care.

Server management

Linux or Windows, VMware or Hyper-V – right from server hardening to optimization; our Level 3 industry certified and experienced techies are the best insurance for your servers.

Database administration

Our expert DBA team on Oracle, MySQL and Microsoft platforms take complete responsibility for the functionality, availability, security and performance of your database environment.

Network and firewall

Industry certified network and IT security technicians track and monitor devices like routers, switches, firewalls, etc. for proper operations through our Network Operations Centre. Notifications and remedy follow when faults occur.

Find out how our managed IT services can help your business.
Request your free consultation.

Get Started

Success stories

Protected by NDA

IT Security audit and infrastructure optimization for a manufacturer of industrial chemicals

August 27, 2018admin

The client is a leading manufacturer of industrial chemicals. They had no security in their IT environment. DEV IT helped the client with IT security audit and certain infrastructure optimizations which helped them to secure IT environment.

Protected by NDA

High availability & scalable solution for an event & association app provider

August 24, 2018admin

A leading event and association app provider looked for a partner to help to keep the mobile and web applications up. Dev Information Technology Limited offered assistance in all the ways possible and took away all the worries of technology from the client.

Protected by NDA

Disaster recovery planning & implementation for a managed service provider

August 24, 2018admin

The client is an expert Managed IT service provider and also offers support for web hosting. They required an automated application that comes with server security, patch management, data security, device inventory, and audit report. DEV IT offered the finest solution.

GSPC

Disaster recovery planning & implementation for a public sector petroleum enterprise

August 24, 2018admin

The enterprise has nearly 20 remote connections across the state for which they required a disaster recovery site for uninterrupted operations at the time of disaster. DEV IT offered a disaster recovery site with the help of Exchange Server 2010 that helped them to achieve load balance.

Protected by NDA

Dedicated technical support team for a leading datacentre

August 24, 2018admin

The client required a dedicated technical support team which covers 24*7*365 support through chat and tickets and manage the request flow by adhering to SLA. Dev Information Technology Limited offered a team that was available 24*7*365 to offer faster responses and resolution.

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Dedicated billing support team for a leading datacentre

August 24, 2018admin

The client required a dedicated billing support team that covers 8*5 support through chat and tickets and resolve the payment or billing issues. DEV IT offered appropriate resource availability to let them gain more confidence on support.

Protected by NDA

Automating Office 365 migration for a leading marketing agency

August 24, 2018admin

A leading marketing agency was looking for migration to Office 365 with ensured performance, efficiency as well as security. DEV IT offered them assistance in the planning, implementation, and migration to Office 365.

Protected by NDA

24X7 Monitoring support with stringent SLA for a leading datacentre

August 24, 2018admin

A leading USA based datacentre was in need of 24*7 monitoring support along with adherence to Service Level Agreement. Dev Information Technology Ltd. offered monitoring that lead to the optimized network quality and performance, minimized risk, successful implementation of new technologies and a many more.

GSFC Logo

Network Operations Centre for public sector fertilizer enterprise

May 11, 2017admin

DEV IT managed to develop a Network Operations Center for GSFC to let them have a single point to monitor the entire network. GSFC used to monitor their network 24*7 with our robotic application which resulted into better uptime for the network.

USourceIT

Network Operations Center Setup & Implementation

May 3, 2017admin

The client is a leading Commercial Real Estate company with its operations spread across the United States having a strong base of advisors. They believed in giving their advisors a unique collaborative and innovative technological platform. They have more than 3,000+ advisors. The advisor uses the SVN Marketing and sales IT tools to develop the best strategy.

USourceIT

IT Consultancy Services

May 3, 2017admin

The client is a leading Commercial Real Estate company with its operations spread across United States having a strong base of advisors. They believed in giving their advisors a unique collaborative and innovative technological platform. They have more than 3,000+ advisors. The advisor uses the SVN Marketing and sales IT tools to develop the best strategy.

Sperry Van Ness

Windows Active Directory and Exchange Migration

May 3, 2017admin

The client is a leading Commercial Real Estate Advisors company with its operations spread across the United States and having a strong base of advisors who are their key stake holders. Sperry Van Ness advisors are in the business of listening, understanding, and adding value. Put simply, they provide commercial real estate knowledge and expertise that transcends typical brokerage services.

QuickLogic

Moving from NDS to Windows Active Directory

May 3, 2017admin

QuickLogic Corporation (NASDAQ: QUIK) develops and markets low power customizable semiconductor solutions for Tablets, Smartbooks, Netbooks, Cloudbooks, Smartphones, DataCards and Mobile Enterprise products.

GSPC

Read Only Domain Controller (RODC) RODC to Additional Domain Controller (ADC) Migration

May 3, 2017admin

GSPC is one of the leading oil and gas exploration, development and production companies in India and also happen to be one of the largest gas trading companies in India. In addition, GSPC has a significant presence in the gas transmission and gas distribution businesses. Their exploration, development and production activities are conducted both onshore and offshore in India and Overseas.

GSPC

Mail Server migration for a Public Sector Petroleum Enterprise

May 3, 2017admin

At GSPC, all the locations shared a single messaging platform for communication through Microsoft Exchange 2007. Storage level redundancy was the priority of the management. DEV IT migrated their Exchange 2007 to Exchange Server 2010, which helped the users to communicate more effectively.

GSFC Logo

Read Only Domain Controller (RODC) Implementation

May 3, 2017admin

GSFC was incorporated in 1962 and its plants went into production of fertilizers in 1967. In its very first decade of existence, GSFC became known for its path-breaking achievements, to name a few, it was the first industrial complex in the country set up in joint sector, first company to set up fertilizer plants within a short span of two years of getting requisite approvals, it was the first industrial project to secure direct and active equity participation of farmers, the first fertilizer unit to get assistance from IDBI’s Assistance Fund, and the first Company to adopt the Steam Naphtha Reforming process for manufacture of Ammonia.

DGVCL

Dakshin Gujarat Vij Company Ltd. drives workplace collaboration with unified communications

May 3, 2017admin

In the fast-paced world of communication, every second counts. So when one of the nation’s largest power distributor needed to upgrade, they turned to DEV IT for an efficient solution that would maximize collaboration between their employees. The unified communications solution from DEV IT allows employees to connect for their day-to-day conversations, improving their mobility and productivity. We also improved disaster recovery, cutting IT costs.

Download more information

Data Center Operations Brochure

Data Center Operations White Paper

Data Center Operations Slide Deck

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About us

Dev Information Technology Ltd. (NSE: DEVIT) works together with its clients across the globe to empower their business with the right mix of information technology, innovation and digital transformation. Right from advisory to execution backed by expert applications and infrastructure management; we optimize your IT into a strategic asset.

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