Client's Speak
DEV IT has been instrumental in not only the success of our Microsoft ERP practice, but the growth and continued success of our customers. Beyond just professional services, what sets DEV IT apart, is their technical aptitude, strategic vision, combined with an unwavering commitment to execution and delivery for our clients.
Sunny Chowdhury

CEO
SevaCloud Consulting Services

Customer Service

Microsoft Dynamics CRM's powerful capabilities, like workflow automation & analytics, you can let your sales, marketing, & service staff easily share information and route tasks to provide a seamless customer experience.

Microsoft Dynamics CRM works like and with familiar Microsoft products which means less of a learning curve for your people, so they can get up and running quickly and focus on what’s most important to your customers.

Delivering exceptional customer care is all about winning the hearts and loyalty of customers. After all, customers decide from the service offered to them to continue their relationship with an organization. Alignment of brand values to customers' expectations is critical in furthering business goals.

Our solutions developed on Microsoft Dynamics CRM are built to enable each person involved in delivering customer care in your organization to thrive. With the right system of engagement, you do more than inspire them. You enable them to do what they do best—to shine.

With intelligent capabilities of our solution you can meet the changing expectations of customers. We offer a service solution that is robust, easy to use, flexible and tailored to fit your business needs.

Empower your users with the functionality and an interface that let them work in a personal, natural way. This intelligent solution informs customer service professionals with guidance that is insightful and actionable. The result is a connected, collaborative and integrated organization.

Unleash your team's customer service potential, delivering enterprise level marketing automation.

Increase Customer Satisfaction

Customer satisfaction is all about ensuring that your customer has access to quick and satisfactory answers whenever problems with your products or services arise. A tailored customer support portal ensures that you customers can search through common issues and resolutions, and if need be, create, document and track the status of their issues, letting them know that your business is both organized and professional and puts customer needs first.
  • Tailor Your Customer Experience with a Professional Customer Portal
  • Build a Knowledge Base for Common Known Issues
  • Efficient Workflows ensure that customer are served in a better way

Predict and Solve Issues Early

To reduce the number of issues reported by customers, due course of action must be taken. CRM helps enables support teams to document issues and provide solutions for customers in a knowledge base.
  • View customer interaction histories
  • Help Business Leaders Understand Customer Issues

Empower your team to delight your customers with personalized care to drive loyalty. Our solutions help resolving customer complaints and service issues in a both cost effective and easy manner. Track and manage all related correspondence, documents, contacts, conversations, and follow-ups, simply and effectively.

Harvest best practices in a centralized knowledge base and empower your team to consistently solve problems with the right solution of the issue. Seamless coordination helps ensure that customer interactions are handled effectively across the team. Help ensure consistency across customer interactions with robust agent scripting driven by decision trees.

Customers today want to interact with on their terms and through multi-channels of communication. Providing choice in multi-channels (Phone, Web, Social Media, Chat, etc.) will help ensure that you provide a quality customer relationship.

Providing a great Web self-service experience can lower your costs while helping increase customer satisfaction.
Collaborate with your customers to help resolve their issues without requiring costly or time-consuming onsite visits. Not only is the ability to remotely view a customer’s screen effective for technical troubleshooting and configuration, but it also can be used to provide white-labeled customer care.

Value Proposition

  • Help you boost customer service agent productivity with a familiar user interface that is natural and personal thus managing accounts effectively.
  • Measure your sales success with key performance indicators (KPIs) and improve performance for organizations, business units, teams and individuals.
  • Use rich visualizations with dashboards of customizable real-time analytics for ad-hoc drilldown into key performance indicators (KPI)
  • Respond to cases quickly and precisely
  • Simplify contract management to develop and revise customized customer contracts
  • Increase issue resolutions with the built-in knowledge repository
  • Streamline scheduling services with all resources required to perform a service effectively.
  • Save time and cost of customer care activities
  • Boost personal, team or organization productivity by automating workflows.
  • Access from any web-enabled device anywhere, anytime. Mobility at its core.


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