Microsoft Dynamics CRM

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Microsoft Dynamics CRM

Microsoft Dynamics CRM enables you to get an end-to-end view of the customer’s journey throughout the interactions with your brand. Get complete visibility into opportunities, leads, interactions, prospects, and customer accounts, with updated and synchronized data available at your fingertips. Whether you want to manage the efficiency of your team members who interact with customers across an omnichannel environment, or whether you want to get more granular insights into customer behaviour in your interactions, you can do it all with the integrated Microsoft Dynamics CRM platform.

Capabilities

  • Business Challenge and Need Gap Mapping  
  • Business Process Performance Benchmarking 
  • Digital Transformation Support  
  • Business Process Reengineering 
  • Cost-Benefit Analysis and Midterm Cost Projections 
  • Infrastructure Optimization 
  • Discovery, Design, Development, User Testing, Training, and Deployment 
  • Process Mapping and Vendor Skill Assessment 
  • On-Demand Access to Experts 
  • Comprehensive Training and Transition Support 
  • Application Performance Monitoring 
  • Feature and Functionality Development 
  • User Training, Assessment, and Testing 
  • Performance Optimization 
  • On-Demand Support 
  • Agile & Waterfall Integration Approach 
  • Need Discovery Assessments 
  • Solution Design and Development 
  • Scenario-Based User Testing 
  • Admin and Trainer Training 
  • Deployment and Support 
  • Data Migration  
  • On-Premise to Cloud  
  • Monolithic to Modular Integration 
  • Resource and Use-Case Based Upgrades 
  • Performance and Resource Optimization  
  • User-Testing, Onboarding, and Handholding 
  • Knowledgebase Creation and Maintenance 
  • Post-Deployment Support  
  • Timely Application and Database Maintenance 
  • Meeting User and Compliance Needs 
  • Mitigate the Risk of Under or Over-Licensing 
  • Timely Upgrade and Renewal Reminders 

Benefits

1.

Optimize Your Sales Pipeline 

2.

Increase Your NPS (Net Promoter Score) Performance

3.

Enable Cross-Functional Collaboration

4.

Upsell and Cross-Sell at the Apt Opportunities

5.

Monitor, Capture, and Respond to Predictive Behaviours

6.

Get Insights Covering Every Customer Touchpoint

Why DEV IT?

DEV IT has been the preferred Microsoft Dynamics Product Partner for over 15 years and has delivered tremendous value across industries and Microsoft Partner Channel around the globe. For over six years, we have evolved with sophisticated capabilities for cloud solutions within the Microsoft Dynamics Environment. To every CRM implementation project, we bring:

  • Integration Expertise for Microsoft Social Engagement and Dynamics Marketing Platforms  
  • Dedicated Team of Experts to Develop, Deliver, and Optimize Custom Solutions 
  • Offshore, Onsite, and Hybrid Development Models for Cost-Effective and Adaptive Delivery 

Our team of experts takes absolute ownership across the project lifecycle and precisely matches the implementation practices with your granular needs.

Success Stories

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