DEV IT

Overview

Microsoft Dynamics 365 is a new set of cloud-based, interconnected, modular Software-as-a-Service (SaaS) applications with the power of ERP, CRM, Business Intelligence (Power BI) and productivity tools (Office 365). All these apps collaborate seamlessly together, on Microsoft’s Azure cloud, and help organizations of every size and industry domain to efficiently manage their activities: Sales, Marketing, Finance, Operations, Supply Chain Management, Manufacturing, Customer Service, Field Service, Project Management, and much more. With the SaaS model, Dynamics 365 is fast to implement, economical and offers flexible deployment options. Organizations can start with only the applications they need, grow at their own pace, adding new apps and functionalities as and when they need them.

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Benefits of Microsoft Dynamics 365

  • Proven Microsoft Dynamics functionality since 2002.
  • Complete integration of all Microsoft Dynamics ERP and CRM modules.
  • Complete Office 365 integration.
  • In-built Business Intelligence on Power BI and Cortana Intelligence.
  • Common Data Model for all applications.
  • Create new features quickly using PowerApps
  • Secure Microsoft Cloud technology.
  • Fast and economical implementation.
  • Available for PC/Laptops/Smartphones/Tablets.
  • Multiple licensing and deployment models allow ERP/CRM adoption at low upfront costs.
  • Zero investments for on-premise servers, databases and associated licenses.
  • Features are always up to date on the cloud.

Core Functionalities of Microsoft Dynamics 365

Dynamics 365 Finance

This module provides complete visibility into your organization’s financial resources in a unified data view. Supported with cutting-edge Artificial Intelligence based workflow Dynamics 365 Finance features include cash flow forecast, ledger budgets and forecasts, and customer credit and collections management.

Dynamics 365 Supply Chain Management

This module provides a complete suite of SCM features along with automation capabilities ranging from automated orders and warehouse management to AI-based analytics enabling your business to move from reactive to predictive supply management.

Dynamics 365 Sales

This module boasts multiple features such as 360-degree customer view, sales playbooks, business card scanner, sales assistant and supports complete integration with LinkedIn, Office365, Outlook, etc. Sales process automation and advanced AI capabilities, such as lead scoring, enables your sales team to focus on the right customers and products while efficiently closing sales and boosting revenue.

Dynamics 365 Marketing

This is a comprehensive module providing an in-depth view of the performance of various marketing activities in your organization through analytics dashboards and automation of key processes ranging from email campaigns to prospects scoring. This module enables your Marketing team at efficiently creating consistent and convertible customer journeys and boosting your marketing strategies.

Dynamics 365 Customer Service

The module provides a unified service desk for your Customer Services team where they can view/manage customer queries, cases, knowledge and client reporting. Supported with vast automation capabilities ranging from automated case and knowledge management, to and dashboards to advanced chatbot, your customer service team is enabled to drive productivity while delivering personalized support experience to your customers.

Dynamics 365 Field Service Automation

This module enables your Field Service management team to proactively predict, detect and resolve customer’s issues using AI-driven field service resources planning, task management, and allocation that allow your technicians to support your customers assets at the right time.

Dynamics 365 Project Operations

This module provides a complete array of features to manage projects of any size and scale. It connects sales, resource management, project management, and accounting teams within one application enabling project delivery on time and within budget. It boasts features such as Contracts, Project Estimations and Scope, resource skills, resource allocation and governance, work breakdown structures, project documentation, resources management, pricing, costing, time and expense management and invoicing.

Dynamics 365 Human Resources

The module allows smart management of your workforce by helping you optimize HR processes driven by HR insights data. It also offers automation capabilities for increased efficiency in internal communications and drive proactive employee engagement.

Dynamics 365 Commerce

An in-built ecommerce platform that allows you to sell your products and services online at the same time unifying your traditional offline business with online stores. It offers wide automation capabilities that results in a consistent and personalized shopping experience for your customers. This module provides consolidated and insightful analytics of your business operations both online and traditional.

Microsoft Power Platform and Dynamics 365

Microsoft’s Power Platform combines the robust power of PowerApps, PowerBI, and Power Automate into a single, powerful business application platform – providing an easy way to customize new features quickly, design dashboards for data insights and configure automation workflows for seamless flow of data between different applications whether it is Dynamics 365 or Office 365 or any other application. Each component of the Microsoft Power Platform is built on the Common Data Service for Apps which provides a foundational layer to integrate diverse and disparate applications yet, enabling each application to work in tandem.

Read more about Microsoft Power Platform.

Why DEV IT

DEV IT has more than 15 years of experience providing solutions on Microsoft Dynamics product line to industries, businesses and Microsoft Partner Channel globally. Since 2015 we have expanded our capabilities and competencies to provide the same levels of expertise with cloud business solution scenarios in the Microsoft Dynamics environment. We manage every ERP and CRM project with clearly defined procedures, detailed knowledge of the business processes in many industries verticals and relying on our excellent product expertise. Our core strengths:

  1. In-depth functional and technical understanding of all Microsoft Dynamics 365 Apps.
  2. Experience in quick, hassle-free, data-secure migration from on-premise Microsoft Dynamics AX 2009 / 2012 (R1 and R2) to cloud-ready Dynamics AX 2012 R3 to in the cloud Microsoft Dynamics 365.
  3. Deep expertise on all Microsoft Power Platform components leveraging Common Data Model.
  4. Independent and full-scale Microsoft BI Practice augmenting Microsoft Dynamics 365 implementations.

Our Dynamics 365 experts will be happy to advise you about the wide range of possibilities and business benefits that will result from the use of Microsoft’s cloud-based ERP, CRM and Business Intelligence technologies.

Get in touch with us to discuss your ERP or CRM requirements.

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