Dev Information Technology Pvt. Ltd.
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The solutions and services proposed, developed, implemented and maintained by DEVITPL has put our organization on an advanced platform

-P. N. Shah General Manager
Congratulations on a successful migration. You should be very proud of what you have accomplished here as this was no small feat. Another heroic effort by a great team!

-Norm Williams Program Manager
Service and solution implemented by DEVITPL is as per the exact needs of the department and we are very happy with this solution

-R. B. Pandit CIO
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Remote Infrastructure Management (RIM) refers to remotely managing information technology (IT) infrastructure such as workstations (desktops, laptops, notebooks, etc.), servers, network devices, storage devices, IT security devices, etc. of a company.

Our state-of-the-art Network Operation Center (NOC) is the focus area of our service delivery model which has a simple motto – reduce costs for the customer while improving the existing service levels via remote support. Remote Infrastructure Management (RIM) is a cost effective alternative to in-house Infrastructure Management.

The services under RIMs are basically provided from a remote secured location where skilled staff of our company monitor and manage the infrastructure, ensuring high uptime and high availability through proactive and reactive measures. Equipped with multiple remote monitoring consoles, proactive staff and capabilities of monitoring and managing applications, databases, servers and SNMP devices, our NOC Services ensure faster service deployment and swift resolutions to the issues.

Outlined below are the areas of infrastructure management that we provide under the umbrella of RIMs:
Preliminary Consulting and Audits: provides the customer with recommendations and suggestions on the current infrastructure gaps that directly impact the service delivery, resource utilization, security and uptime.
24x7 Monitoring: not only covers the monitoring of your mission critical servers but also encompasses the monitoring of SNMP based devices in the network like routers, managed switches, network utilization, bandwidth monitoring, etc., thus providing a comprehensive proactive and reactive monitoring solution.
Remote Server Administration: delivers peace of mind to the client by facilitating 24x7 server management and administration. Our team of industry experts and certified engineers handle tasks like patch management, maintenance tasks, change management, performance management, fault management, backup & disaster recovery and security configurations.
Help Desk: provides 24x7 help desk coverage encompassing service requests, problem tickets, change request management, etc. based on a series of templates and workflows which fall in line with the clients IT operations.
Ongoing Consulting: utilizes innovative tools and analysis along with our huge resource of intellectual property to provide our clients with insights and recommendations related to their IT infrastructure.
Rich NOC without up-front investment
Expert /skilled engineering support
Free from operational issues
No customization or training required as per the evolving technology
Round the clock coverage. We offer flexibility in selection
Cost of engineers are shared and hence customer do not pay for “idle” hours
NOC is managed by experienced service managers and they review service with customers periodically
For a customer with about 5 servers, 100-300 desktops and associated network the savings could be over 40%
Higher user satisfaction with lower TCO
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